At Delano Retail, we want you to be fully satisfied with your purchase. Please read our policy below carefully before placing an order.

1. Exchanges
We offer exchanges within 7 days of delivery for the following reasons:

• The item arrived damaged or defective
• The item does not fit (size issue)

To be eligible for an exchange, items must be:

• Unworn, unwashed, and unused, with all original tags attached
• Returned in their original packaging
• Reported to us within 7 days of the delivery date

2. No Refunds
We do not offer cash or monetary refunds under any circumstances. All approved returns will be processed as an exchange only — for a different size, or a replacement of the same item in the case of damage or defect, subject to availability.

3. How to Request an Exchange
Contact us within 7 days of receiving your order:
Email: weardelano@gmail.com
Phone: 0309-8857648

Please include your order number, the reason for the exchange, and clear photos of the item (particularly for damage or defect claims). Our team will review your request and share instructions on how to proceed.

4. Order Cancellations
Orders can be cancelled only before they have been shipped. Once dispatched, an order cannot be cancelled, and our standard exchange policy applies instead. To request a cancellation, contact us as soon as possible at weardelano@gmail.com or 0309-8857648.

5. Items Not Eligible for Exchange

• Items showing signs of wear, washing, or use
• Items without original tags attached
• Items reported more than 7 days after delivery
• Sale or clearance items marked as final sale (if applicable)

6. Exchange Shipping
Details of who covers shipping costs for an exchange (e.g. for damage/defect issues versus size issues) will be communicated to you by our team when your exchange request is approved.

7. Contact Us
Delano Retail
Lahore, Pakistan
Phone: 0309-8857648
Email: weardelano@gmail.com